Returns And Refunds Policy

Return & Refund Policy — FemaGold

Our Commitment to You

At FemaGold, we are dedicated to creating products that help relieve chronic leg swelling, discomfort, and circulation challenges so you can move through life with greater ease. We stand behind the quality and effectiveness of our products, and we encourage consistent use for a minimum of 14 days before considering a return.

If you are not satisfied with your purchase after 14 days and within our 30-Day Money Back Guarantee, please reach out to us at hello@femagold.com and our support team will be happy to assist you.

Cancellation Policy

All order changes or cancellations must be requested within 24 hours of placing your order.
After 24 hours, your order may have already entered processing and we may not be able to modify or cancel it.

If your order is successfully canceled within the 24-hour window, your refund will be processed within 7 business days.

30-Day Money Back Guarantee

We are confident in the effectiveness of FemaGold products and want you to experience their full benefits. For this reason, we ask that you use your product for at least 14 days before requesting a return.

If after 14 days you still feel the product isn’t right for you, you may request a refund within 30 days of your purchase date.
Please note: Shipping fees (if applicable) are non-refundable.

How to Initiate a Return

To begin the return process, please contact our team by:

  • Filling out the form on our Contact Us page, or

  • Emailing us directly at hello@femagold.com

To help us process your request quickly, please include your Order Number, or the Name and Email Address used at checkout.

Damaged Items

We take great care to ensure your items arrive safely. A product is considered damaged only if it has a functional defect or arrives physically broken.
Please note: Damaged outer packaging (such as bent or dented boxes) with an undamaged product inside is not considered damage.

If your item arrives damaged, you must notify us within 72 hours of delivery.
To report a damaged item, email hello@femagold.com with:

  • A clear photo of the damaged product

  • Your Order Number

If eligible, we will provide a replacement at no cost to you.
We do not refund, replace, or accept returns for damage caused by normal use, wear and tear, or misuse.

Shipping & Delivery

We strive to ensure quick and smooth delivery; however, we cannot be held responsible for delays caused by:

  • Couriers

  • Customs

  • Weather conditions

  • Any external factors beyond our control

For issues involving lost, stolen, delayed, or misdelivered packages, please contact the courier directly.
FemaGold is not liable for packages once they have been handed over to the shipping carrier.

Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout.
If an incorrect address is provided and we are not notified within 24 hours, the order cannot be refunded or resent.

Policy Updates

FemaGold reserves the right to update or modify this Return & Refund Policy at any time.
It is the customer’s responsibility to review the most current version before purchasing.
By purchasing and using FemaGold products, you acknowledge and agree to the terms outlined in this policy.